DELETE YOUR TÝR ACCOUNT

Your account. Your choice.

You can request account deletion without reinstalling or signing into the Android app.

Last updated 24 September 2026

Delete from your web account

Sign in at Your account, open You → Privacy controls → Delete my account, and review the confirmation. You may need to sign out and sign in again before this action. You can also request deletion by email below.

Request deletion by email

Email talk02pallavi@gmail.com from the email address linked to your Týr account, with the subject Account deletion request — Týr. If you no longer have access to that email, explain that in your message so an alternative identity check can be arranged.

Request account deletion

This opens a draft in your email app. Review it and send it to submit your request. Clicking the button does not delete an account or automatically send a message.

What to include

The email address associated with your account.
A clear request to delete your account and associated data.
Whether you have an upcoming session or unresolved payment, if relevant.

Do not send your password, card information, questionnaire answers, or therapy notes. Identity verification may be needed before records can be removed.

You can also use the app

Open You → Privacy & data → Your data → Close and delete account. Export a copy first if you want one, then follow the confirmation steps. The app may ask you to sign in again for this sensitive operation.

The separate Delete wellbeing data action removes check-ins, journal entries, tool entries, and the safety plan but keeps your account, sessions, clinical records, questionnaires, and payment history.

What account deletion does

When the account-deletion operation is accepted, app access closes. Sign-in and client records are queued for removal as appointment and payment cleanup completes. Client records include sessions, notes, wellbeing entries, homework, questionnaires, and the session ledger.

External cleanup can take longer if a calendar connection or other provider is unavailable. An email request must first be reviewed and verified; it does not immediately trigger the app’s automated deletion operation.

Records that can remain

Account and care records are retained while your account remains open to support your care history and ongoing use. You may request account deletion at any time. There is currently no automatic deletion after a fixed period of inactivity.
Our operational target is to complete an accepted, identity-verified account-deletion request within 30 days. App access closes when the deletion operation is accepted. Appointment and payment cleanup may delay completion; we will explain any delay or specific legal reason for retaining a record. The 30-day target is not a promise that every provider backup has been erased.
A limited record of the deleted account identifier and deletion status remains for the life of this backend to prevent late requests from recreating deleted records. Unresolved payment-review references remain until the issue is resolved and their further retention is reviewed; they have no automatic expiry. These records do not contain therapy notes.
Google states that Firebase Authentication removes deleted-user data from its live and backup systems within 180 days after deletion is initiated, Crashlytics retains crash data and associated identifiers for 90 days before starting removal, and Firebase Hosting retains IP data for a few months. Calendar, payment-provider records, emails, device caches and exported files have separate retention and deletion arrangements.

A file you exported, an email you sent, or a copy held outside the app is not erased by removing your app account. For details, read the privacy notice or ask talk02pallavi@gmail.com.