CANCELLATIONS & REFUNDS
When plans need to change.
What happens to your appointment and session credit when you cancel or reschedule.
Last updated 24 September 2026
A little notice makes a difference.
The app uses a 24-hour boundary. Exactly 24 hours before your appointment is still within the free-cancellation and rescheduling window.
Cancelling an appointment
| When you cancel | What happens |
|---|---|
| At least 24 hours before the session | The booking is cancelled without spending a session credit. |
| Less than 24 hours before the session | The booking is cancelled and one applicable session credit is spent. |
The app explains the effect before you confirm. Cancelling an appointment does not itself request a monetary refund.
Rescheduling
You can move a session when at least 24 hours remain before its current start time, subject to available slots. Once fewer than 24 hours remain, rescheduling is unavailable and the existing booking stays in place.
Contact talk02pallavi@gmail.com if you have a practical difficulty or need help. Sending an email alone does not change the appointment in the app.
Attendance and credits
Your practitioner records the outcome after a session. A completed session or recorded no-show spends the applicable session credit. A session is not automatically marked completed merely because its scheduled time has passed.
Current session credits do not expire. Legacy purchases may carry the duration and expiry recorded when they were bought.
Payments and refunds
Unattended sessions (no-shows) are non-refundable and use one applicable session credit. Rescheduling is available only when at least 24 hours remain before the booked session start time, subject to availability. Exactly 24 hours before the start is included.
Cancelling with at least 24 hours remaining does not spend a session credit; later cancellation spends one applicable credit. Cancelling an appointment does not automatically issue a monetary refund.
For unused packages, duplicate or incorrect payments, or a session cancelled by the practice, contact talk02pallavi@gmail.com. Any applicable refund is reviewed individually; no additional refund entitlement or blanket exclusion is stated here. Session packages can be purchased from your web account or the Android app using Razorpay.
If the practice needs to change a session
Contact talk02pallavi@gmail.com to confirm the replacement time and treatment of any reserved credit. The website does not automatically reschedule, charge, or refund a session.